Refund Policy

Effective Date: June 23rd 2023

Thank you for shopping with God Tier Supplements! We want to ensure that you have a satisfying shopping experience with us. This refund policy outlines the terms and conditions for requesting a refund for purchases made on our Shopify store.

1. Eligibility for Refund:

   • We offer refunds on products that meet one or more of the following criteria:
     • The product is damaged or defective upon receipt.
     • The product is significantly different from the one advertised.
     • The product has not been used or worn, and all original tags and packaging are intact.
     • The item is in the same condition that you received it
   • Non-refundable items include gift cards, downloadable software or digital products, and any personalized or custom-made items unless they are faulty or damaged.
     
     

2. Timeframe for Refund Request:

   • You must initiate a refund request within 14 days from the date of receiving the product.
   • After this timeframe, we reserve the right to deny the refund request.
     
     

3. How to Request a Refund:

   • To initiate a refund request, please contact our customer support team at help@godtiersups.com within the eligible timeframe.
   • Provide your order number, a description of the issue, and any relevant evidence, such as photographs, to support your claim.

4. Refund Process:

   • Once your refund request is received and approved, we will notify you via email.
   • If applicable, we may request you to return the product to us. In such cases, you will be responsible for the return shipping costs.
   • After receiving the returned item (if required), we will inspect it to ensure it meets the eligibility criteria for a refund.
   • If the refund is approved, we will process it within 5 business days and issue the refund using the original payment method. Please note that it may take additional time for your bank or payment processor to process the refund.
     
     

5. Shipping Costs:

   • Shipping costs for the original purchase are non-refundable unless the return is a result of our error (e.g., wrong item shipped) or if the product is found to be damaged or defective upon receipt.
     
     

6. Late or Missing Refunds:

   • If you have not received your refund within a reasonable timeframe, please first check your bank account or contact your payment provider.
   • If you still have not received your refund or need further assistance, please contact our customer support team.
     
     

7. Cancellations:

   • If you wish to cancel your order before it has been shipped, please contact us immediately. Once the order is shipped, the standard refund policy will apply.
     
     

8. Modifications:

   • We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our Shopify store.

By making a purchase on our Shopify store, you agree to this refund policy and its terms and conditions.

If you have any questions or concerns regarding this policy, please don't hesitate to contact us at help@godtiersups.com

Thank you,